Q: Where is SPP located?
A: Sports Photography has administrative offices and a full service custom digital photo lab centrally located in Overland Park.
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Q: When & where will our pictures be taken?
A: SPP works with leagues & organizations to select convenient date(s) and locations for team and individual still photos. Details are generally posted to your league web site. Most photo shoots require a team representative to schedule an appointment direct with our office by phone at 913-829-0613 or email. (You can use our “contact “page to start this registration online.) This process allows more flexibility in fitting the specific needs for each team. Order forms and details are distributed after you schedule an appointment. All action photography sessions must be scheduled through our office.
Q: How do we know if a photo shoot is cancelled?
A: Many of our shoots are scheduled around games. If games are cancelled due to weather or field conditions, in most cases SPP will not shoot pictures. If rain, sleet or extreme wind conditions begin during a photo shoot, our on-sight event manager will decide whether to continue or cancel. Also, if the outdoor temperature is 40 degrees or less, we will reschedule the shoot. Some leagues make rain contingency arrangements. Details should be on your league web site, or call our offices during regular office hours with any questions. Most leagues utilize weather hotlines to announce delays or cancellations. SPP will make every effort to take pictures if the weather permits. Any changes to the schedules are updated on our office phone voicemail.
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Q: What forms of payment do you accept?
A: SPP accepts checks, cash, Visa/Mastercard/Amex for your convenience. Since we manage our own photo processing, our products are delivered quickly, often before checks have cleared. Therefore, SPP utilizes a collection company that resolves all returned checks since products are delivered assuming payment has been honored.
Q: Where do we start on picture day?
A: When you schedule your teams photos, SPP will give you specific directions to the shoot location. At the location, our staff will greet you and ask the head coach to check in at the main tent. At the main tent, our staff can assist with credit cards, change, extra order forms and samples. Each participant needs to have their order form completed and in hand. The team will be lined up tallest to smallest with shirts and strings tucked in, and hats/visors on. Each team will need to bring one sport specific prop (baseball bat, soccer ball, football, etc.) to be used with the individual photos. SPP is known for running efficient, on-time photo shoots. Please inform your families that we will start at your designated time in order to get you to your game and to keep on schedule for the remainder of the picture day.
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Q: What if I forget my order envelope or payment on picture day?
A: We always have extra order forms at all shoots. Late payments can be phoned into our office with a credit card M-F 9am-4pm. Order processing begins within 2 business days, so all orders need to be submitted asap in order to guarantee delivery with the rest of the league.
Q: When will my pictures be ready?
A: SPP orders are printed and packaged locally in our own photo lab. Delivery is usually within 2 weeks. We offer various delivery options depending on the needs of each organization.
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Q: Can I reorder products after I receive my initial order?
A: SPP archives images indefinitely from our shoots. Your order form will be included when you receive your initial order. Pricing for reorders is the same as the original pricing, with the addition of $2.50 for shipping and handling ($5.00 for plaque orders). Reorders are accepted over the phone with a credit card.
Q: What if I am dissatisfied with my products?
A: If you are unhappy with your products, for any reason, you may choose to have a re shoot or a refund. Call our office to discuss the options. For re shoots, bring the products you want us to replace with a new image.
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Q: Do you offer an online proofing system?
A: In order to keep our products priced at a fair value, SPP does not offer a proofing program for team and individual still photographs. Competitors with internet based programs charge on average 30-75% more for the same products, plus you must pay the shipping on all orders.
Q: Do you offer action photography?
A: SPP offers several programs for action photography. Call our office or go to the “contact” page to schedule your team for action photos.
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Q: How do I get more information for my organization?
A: Call the SPP office at 913-829-0613 Monday-Friday between 9am and 4pm. Or you can email us at your convenience at info@sportsphotographersplus.com. |
